Velkibd's Privacy Policy — Your Data Is Protected

1. Introduction & Scope

Welcome to velkibd.biz. This Privacy Policy ("Policy") describes how velkibd collects, stores, uses, and protects your personal information. It applies in full whenever you use the velkibd platform — whether you're visiting the website, opening an account, placing bets, or using any of our features.

We believe privacy is a fundamental right. That is why velkibd always operates in accordance with international data protection standards (GDPR and related regulations). This Privacy Policy may be updated at any time, and you will be notified of any changes in a timely manner.

2. What Information We Collect

Velkibd collects various types of information from three main sources: what you provide directly, what is automatically collected while you use the platform, and what third parties supply when necessary.

Information You Provide

Data Type	Example	Purpose
Identity Information	Name, Date of Birth, National ID Number	KYC Verification & Account Security
Contact Information	Email address, mobile number	Account Management & Communication
Financial Information	Payment methods, transaction history	Deposit & Withdrawal Processing
Security Information	Password (hashed), 2FA code	Account Security

Automatically Collected Information

When you use velkibd, certain information is collected automatically. This data is used to keep the platform secure and to improve your experience:

• IP Address & Device Type
• Browser Information & Operating System
• Login time, logout time & session duration
• Page visits & click patterns
• Geographic Location (Country Level Only)

3. Purpose of Data Use

Velkibd uses your information solely for the legitimate purposes listed below. It is never used for any unnecessary or unauthorized purpose.

• Account Management: Ensuring account registration, login, password reset, and overall account security.
• Financial Services: Processing deposits and withdrawals, and maintaining transaction history.
• Identity Verification: Preventing money laundering and meeting legal obligations.
• Customer Support: Addressing your complaints, questions, and requests.
• Security: Prevention of fraud, hacking, and unauthorized access.
• Service Improvement: Analysing usage patterns to improve the platform.
• Relevant Communications: Keeping you informed about important updates, promotions, and offers (with your consent).

4. Cookie Policy

The velkibd website uses cookies. Cookies are small text files stored in your browser that help the platform remember your preferences and improve its services. velkibd uses three types of cookies:

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functionality Cookies: Remembering language preferences, theme settings, and similar customizations.
• Analytics Cookies: Understanding which parts of the platform are used most — you can turn these off.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling certain cookies may affect some features of the platform.

5. Data Sharing & Disclosure

Velkibd will never sell your data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processor: Only the information required to process transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket.
• Legal Obligations: When required by court order, government directive, or legal investigation.
• Fraud Prevention: With authorized security agencies to detect fraud or unlawful activity.
• Business Changes: In the event of a change in ownership or merger, data may be transferred to the new entity, which will be bound by the same privacy standards.

6. Data Security Measures

Velkibd maintains multiple layers of security to protect your personal information, all operating in line with the highest industry standards:

• TLS 1.3 encryption used for all data transmissions.
• Stored passwords are secured with bcrypt hashing — no one can ever view your password in plain text.
• Automatic alerts are sent whenever a suspicious login attempt is detected on your account.
• Two-factor authentication (2FA) available.
• Regular third-party security audits are conducted.
• Firewall and DDoS protection active.

However, due to the inherent limitations of the internet, 100% security cannot be guaranteed. We therefore ask that you also act responsibly — use a strong password and never share your login credentials with anyone.

7. Data Retention Periods

Velkibd does not retain data beyond what is necessary. Retention periods by data type are as follows:

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligations
Transaction History	7 years after the last transaction	Financial Regulations & Audit
KYC Documents	5 years after account closure	International KYC Standards
Log Files	Up to 12 months	Security Monitoring
Marketing Information	Until Consent Is Withdrawn	Contact

8. Your Rights

As a velkibd user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

• Access Right: You may request access to any personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to specific types of data processing.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

9. Privacy of Minors

Velkibd strictly prohibits registration by anyone under 18. We do not knowingly collect information from minors. If you become aware that a minor has opened an account on velkibd, please contact us — we will immediately close the account and delete any data collected.

Velkibd uses a KYC process to verify age. If there is any doubt, we may request additional identity documents.

10. International Data Transfers

Velkibd primarily serves users in Bangladesh. However, for technical reasons, some data may be processed on international servers. In such cases, we ensure that:

• Adequate data protection laws are in place in the destination country.
• All data transfers are fully encrypted.
• Third-party processors are contractually required to comply with velkibd's privacy standards.

11. Policy Changes

Velkibd may update this Privacy Policy from time to time. For significant changes, you will be notified by email or on the platform at least 30 days in advance. For minor changes, only the "Last Updated" date on this page will be revised.

Continued use of velkibd after any changes takes effect will be considered acceptance of the updated policy. We recommend visiting this page periodically.

12. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@velkibd.biz
• Support: 24/7 live chat available
• Response Time: Up to 30 business days